Salesforce.com acquires Dimdim and leaves its users less than happy

We received some angry emails from Dimdim users in the last couple of days. What happened? Well, as has been published widely throughout the Net Salesforce.com has acquired Dimdim and thus now owns a very advanced web conferencing technology. Dimdim had made it to number 8 in our comparison of web conferencing solutions.

As Salesforce.com states on its website, one of the major reasons for the acquisition was

to bring new real-time communication capabilities to the Chatter collaboration platform, mirroring the proven Facebook model of combining collaboration and communication into an integrated service.

So it is once again Facebook that is driving innovation and tempting other – in this case admittedly powerful – online players to copy or emulate its services. And a “corporate Facebook” really is an intriguing idea, so we will be following the developments closely.

But this didn’t cause the angry emails mentioned above. These were triggered by a Dimdim ‘service mail’ informing all users of their online meeting software that the company will no longer provide its services after March 15 – even for paying customers. Only those users with a yearly subscription will be able to use the service until the contractually agreed upon end date. How good customer service will remain after March 15 we shall have to see.

However, cutting off all services with a three month notice to customers is not really a good move, considering that all uploaded documents will no longer be accessible after the shutdown, which means that users have to make sure to download everything they might need on time. For other info on the consequences for customers you can check out Dimdim’s FAQs on the subject.

Since the service is no longer continued we will remove Dimdim from our ranking of online meeting tools. We will keep you informed about further consequences and invite all Dimdim users to check out our list of online meeting solutions for a suitable replacement.

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