We recently noticed that the new version 4.6 of SMART Bridgit brings an improvement in participants’ collaboration experience - enhanced video capabilities allowing for nine webcams per meeting, nine open microphones per meeting, and a higher video resolution. Continue reading
The Japanese vendor LiveOn asked us to test their online meeting solution. At the risk of spoiling the suspense: The tool didn’t make it into our ranking.
But let us start at the beginning. The basic functionalities are all there and if we had to choose the scenario this solution is best suited for we’d say it definitely is online meetings planned in advance. Video is the central aspect of the solution, displaying the participant’s webcam streams in the main window. Functionalities such as whiteboard and screen sharing can be added in separate windows.
Now to the shortcomings… The tool runs on Windows only which really is a large restriction as we pointed out earlier – “Mac users are being neglected”. There are neither one-click meetings nor recurring meetings, and you can only enter a meeting room at the time the meeting is scheduled, no earlier. When we started our meeting it took us 8 minutes from clicking “enter room” to actually arriving in the room. Finally, there was no pricing information posted on the website.
User-friendliness and meeting-setup are the two major areas for improvement. The solution shows promise, but currently cannot be considered a serious alternative to the market leaders.
Why did we include Skype in our ranking today? Or better: Why have we waited until today to do so?
Millions of users have been calling each other via Skype for years. If more than two users are in the call – Skype has been offering this functionality for quite some time now – you could say that they are in an „audio conference“. With version 4.1 for Windows and 2.8 for Mac, Skype introduced desktop sharing, which we like to refer to as screen sharing – for two and only two users. With version 5, Skype has enhanced its video functionality: now, for the first time ever, more than two Skype users can wave at each other without being in the same room.
This step-by-step inclusion of features that are important for web conferencing, and the popularity of Skype induced us to test the tool and compare it with the other online collaboration solutions in our ranking. Of course, Skype is chiefly in use for private „meetings“, which is why the focus of the developers understandably rests on the functionalities most relevant to the consumer, as e.g. video calls. With the introduction of desktop sharing, however, Skype has provided business users with an essential functionality for web conferencing, next to VoIP and chat.
The major reason why we haven’t considered Skype so far is just as mundane as it is essential: If you want to use Skype you need an account! And since the world is not quite as black and white and doesn’t change with such breath-taking speed as Michael Arlington likes to suggest in his little „TechCrunch Hightech-Startup-Corner“ the overwhelming majority of business users worldwide simply does not comply with this crucial prerequisite. And if we want to remain realistic for just a second: This will not change all to soon. A lot of potential business users have a big enough workload as is without trying to find the right balance between VoIP and POTS (Plain Old Telephone Service) at the workplace. And, not to forget, many companies deny their workers usage of Skype straight out.
Nevertheless, Skype is already being used as a web conferencing solution in some online collaboration scenarios. Especially teams that are spread out across the globe need to make sure to coordinate their efforts and often resort to Skype as a solution. By introducing Skype into our ranking we want to demonstrate what you can do with the tool in regards to online collaboration, and what it leaves to be desired in comparison with established web conferencing tools.
In our test we did not give demerits for the fact that only registered users with an account can share their screens. But we did downgrade the ranking for the biggest – and most painful – gap: Screen Sharing, unlike video conferencing, is only possible between two users! Other turn-offs are:
- Switching mouse and keyboard control is not possible in screen sharing mode;
- Skype offers no marking tools;
- A meeting cannot be scheduled in advance and invitations cannot be announced via mail or Outlook-calendar.
Michael Arrington from Techcrunch posted a blog-post called „Skype Screen Sharing Is A Huge (And Free) Productivity Tool“ in which he lists the major advantages of Skype, i.e. that usage is free of cost and very intuitive. This argument is not really valid. There are well-established, free-of-cost web conferencing tools such as Mikogo and DimDim that offer much more and allow meetings between anybody – not just registered users. Ok, true: with Skype’s “always-on” mode users can start a screen sharing session in five seconds. Most of the webconferencing solutions we tested need between fifteen seconds for scheduled meetings and 60 seconds for ad-hoc meetings. But come on! That cannot seriously be considered a great advantage of Skype. So this is not a relevant criterion either.
Third-party vendors of web conferencing solutions are of no real help when it comes to closing the gap of missing functionalities in their integrated Skype versions. Providers such as Innerpass, Oneeko, Yugma, VuRoom, and Yuuguu basically only offer meeting hosts to include Skype users in their invitations and use Skype’s VoIP functionality. The actual conference is then held with the providers’ own platform, not Skype.