We were surprised at the range of functionalities TeamViewer offers users on an iPad.
On your iPad you can chat, alter the size of the screen you are viewing, and have full mouse and keyboard control. You can even decide on your own which screen you want to view if the host e.g. has a second, hidden screen. One member of our testing crew wasn’t too happy about that specific feature as it turned out…
This points towards the restrictions of the tool: You only have all these functionalities if you participate in a meeting with a Mac user. And you can only have meetings one-on-one as soon as an iPad user is participating. Also, we could find no way for the host to restrict the iPad user’s access.
TeamViewer advanced keyboard functionality on iPad
So really, it’s more of a remote access to a Mac – comparable with Citrix’ GoToMy PC – than a meeting, since you can do everything from your iPad. You can even shut down the host’s Mac if he doesn’t watch the iPad user every second of the ‘meeting’.
As is clearly visible in our evaluations of online meeting solutions, user-friendliness weighs in heavily. And for good reason too, because if you want to present information online or have a virtual team-meeting you can’t waste time trying to figure out how to get a specific gadget to work. Meeting organizers and participants need easy-to-use software to operate quickly and smoothly.
User-friendliness does not mean – at least for us – hoarding functionalities in one tool. We favor the less-is-more approach to web conferencing. Packing loads of functionalities into one tool may make for a powerful software, but it takes time and effort to learn to operate it properly (e.g. WebEx). Splitting services into multiple tools with only a limited number of features gives the user an easy-to-use solution for his requirements (e.g. Citrix GoToMeeting, GoToWebinar, GoToAssist, GoToMyPC, and GoToTraining)
More details on our criteria for evaluation can be found on our homepage.